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When purchasing from Farlows from outside of the UK, you will not pay UK VAT. Therefore it is the customers responsibility to check and settle their own customs charges when goods arrive. If you are purchasing from a non-UK country and you choose to not accept a delivery because of the additional importation costs levied by the authorities in your country then we reserve the right to deduct any shipping or postage costs incurred by us from the refund to you.
Returns and Exchanges
Unused or unwanted purchases can be returned for refund within 28 days of receipt.
Purchases can be returned for exchange within 28 days of receipt.
