Farlows Cookie Policy

What are cookies?

Cookies have been around for many years. A “cookie” is a very small piece of information, similar to a tag, which is stored on your desktop computer, laptop, tablet or phone when you visit a website.

They are used by almost every website in some form, including the Farlows website. To ensure you can use the Farlows website without any issues, you’ll need to ensure cookies are enabled on the web browser for any device you use.

What are cookies used for?

We use cookies on the site to help us provide you a better online experience, set personal preferences on our site, protect your security, use the online shopping features and checkout or to measure and improve our service. For instance, if you are shopping the Farlows website and have added an item to your shopping basket, a cookie will ensure this item stays in your basket when you move around the site, add further items to your basket, and ultimately checkout.

What information is kept by a cookie & how long are they stored?

Typically a cookie will hold very basic information:

  • The website name it has come from
  • How long the cookie will remain on your device
  • A form of randomly generated value

Cookies are split into two types. Session cookies – which last until you close your browser and are not stored on your devices storage media. These are used to track the pages that you visit on the site so that we can improve user experience and customise your visit. Persistent cookies – which are stored on your hard drive until you delete browsing history or they reach their expiry date. These are used to remember site preferences and/or to use functionality such as the checkout.

Do cookies affect my privacy?

We use your personal information very carefully – the security and safety of this is extremely important to us. To find out more information on how we collect and use your data, please review our privacy policy.

Cookies do not contain specific personal information, so you can visit our website without revealing any personal information to us. However, we may ask you for personal information so that you can purchase an item from our online shop or for security reasons relating to your customer account.

How do I manage cookies on my computer or device?

You may choose to accept or refuse cookies, but it’s recommended that you accept them to get the best from a website and can use all the functionality. Most computers or devices will accept them automatically, but you can change your browsers settings to restrict, block or delete cookies. All browsers are different, so you can check the “help” area of your specific browser for more information, we have listed information on how to set and customise settings for some of the major browsers below:

How to manage cookies in Internet Explorer: Cookie settings in most versions of Internet Explorer can be found by clicking the tools option and then the privacy tab.

How to manage cookies in Firefox: Cookie settings in Firefox are managed in the Options window's Privacy panel. See Options window - Privacy Panel for information on these settings.

How to manage cookies in Chrome: Click on the spanner icon on the toolbar, select settings, click the under the bonnet tab, click on content settings in the privacy section.

How to manage cookies in Opera: You can manage cookies in Opera if you Click on settings, then Preferences, then Advanced and finally Cookies

How to manage cookies in Safari: Choose Safari, then preferences and then click security. You should then be able to specify if and when Safari should accept cookies.

If you wish to manage cookies on your mobile phone or similar device, then please consult your manual or handbook.

What happens if I don’t accept or I delete my cookies?

If you choose to block cookies, some areas of the Farlows website may not work and you may not be able to access some of the areas of the website that you want. You will also be un-able to shop online with us. For this reason we recommend you ensure cookies stay enabled.

If you delete your cookies, you will have to re-save or update any preferences with us again.

Third Party Cookies

We use 3rd party cookies to help us:

  • Collect statistics about the website, so that we can improve it
  • Ensure you see content and offers that are relevant to you
  • Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video.

Cookies also help us track where you have come from, allowing us to reward companies for referring customers to us. You may also see our adverts or banners on other websites, cookies can tell us how effective these are.

These cookies by themselves cannot be used to find out your identity – it is simply anonymous information and no personal data is passed to us.

Social Website Cookies

So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.

Cookies are set by:

  • ShareThis
  • AddThis

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

If you would like to find out more about cookies in general, how they work and how to manage them on your device, then visit aboutcookies.org.

Cookies on our website

Cookie Name

What we use it for

__utma

We use this cookie to distinguish users and sessions to see how many people visit our website. The cookie is created when you first visit the website and if no __utma cookies exists.

__utmb

We use this cookie to determine and count sessions/visits. This is for individual visits to our site and may include different areas of the site. If you do nothing for 30 minutes or more, this is deleted and a new one is set when you return.

__utmc

This is an old cookie and we no longer use this. You can delete but there is no risk in leaving it.

__utmz

We use this cookie to record how people arrive at the website, for example from an email, another website or an advertising campaign. We use this information to measure effectiveness and also improve areas of our website and navigation to give you a better experience.

__atuvc

Used to enable you to easily share information from our site to your social networks, such as Facebook and Twitter

pcaInstallationId

This Website uses Capture+, a service provide by PostcodeAnywhere. A single cookie called pcaInstallationId is used to retrieve a list of addresses previously retrieved by the user from PostcodeAnywhere database so you do not have to complete your full address.

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

Your session ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

STF

Information on products you have emailed to friends.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.