COVID-19 CORONAVIRUS UPDATES

Farlows continues to monitor government advice in relation to the current pandemic.

PALL MALL STORE - OPEN

In line with government guidance Farlows Pall Mall store is now open for retail sales Monday to Saturday 10am to 6pm. We are closed on Sundays. You can also view our specific Christmas opening hours here.

ONLINE ORDERING - OPEN

All our products are still available to purchase online, or by telephone on 01544 322 311, and we have stringent procedures in place to ensure our team is able to process and despatch orders safely. Our team is also available to discuss any product–related queries you may have to assist with your purchases.

Please be aware that because of these precautions our normal shipping times may be subject to delay.

For up to the minute information on COVID–19 we recommend that you access resources provided by the Government www.gov.uk/coronavirus and the NHS www.nhs.uk/coronavirus.

ORDER DELIVERY

Please be aware that because of reduced staff numbers, and the occasional need for team members to self–isolate, our normal shipping times may be subject to delay and we are not currently able offer next day delivery.

Additionally, our couriers also have policies in place to ensure safe delivery and there may be delays with service that are beyond Farlows‘ control, particularly during the busy Christmas period. Please refer to their latest updates below.

Stay up-to-date with our couriers latest information at:

Royal Mail: www.royalmail.com/coronavirus
DPD: www.dpd.co.uk/covid-19-bulletins
UPS: www.ups.com/gb/en/about/news/important-updates.page

If you are an overseas customer, please note that all parcels may be subject to additional delays. This is due to the fact that all parcels are being collected and stored at central depots until there is enough volume of shipments going to the designated country to make it viable. We apologise for this additional delay and thank you for understanding during these difficult times.

Last Updated 02/12/2020