COVID-19 CORONAVIRUS UPDATES

Farlows continues to monitor government advice in relation to the current pandemic.

PALL MALL STORE - OPEN

Farlows, the UK‘s leading country pursuits brand, has reopened its flagship London store following a deep clean and installation of COVID–safe precautions to ensure a safe experience for customers and staff alike.

The store is initially operating revised opening hours of 10am to 6pm Monday to Friday and customers will be asked to ensure they sanitise their hands at the store entrance, wear a face covering (unless exempt) while in–store and disposable gloves (provided) if handling products.

Customers numbers will be continually monitored and store access may, at times, be limited. Additionally, access to certain areas will be restricted and there will be no changing facilities available but the Farlows team will ensure all customers are advised appropriately as to best fit.

ONLINE ORDERING - OPEN

All our products are still available to purchase online, or by telephone on 01544 322 311, and we have stringent procedures in place to ensure our team is able to process and despatch orders safely. Our team is also available to discuss any product–related queries you may have to assist with your purchases.

Please be aware that because of these precautions our normal shipping times may be subject to delay and we regret that we are not able offer next day delivery at this time. We are currently seeing around a 48-72hr delay in order processing and delivery times compared to normal.

For up to the minute information on COVID–19 we recommend that you access resources provided by the Government www.gov.uk/coronavirus and the NHS www.nhs.uk/coronavirus.

ORDER DELIVERY

In order to protect both delivery staff and customers as much as possible, our couriers have policies in place to ensure safe delivery for everyone. Please refer to their latest updates below. Also, please be aware that normal shipping times may be subject to delays as the situation evolves. We cannot offer next day delivery at this time.

If you are an oversees customer, please note that all parcels may be subject to additional delays. This is due to the fact that all parcels are being collected and stored at central depots until there is enough volume of shipments going to the designated country to make it viable. We apologise for this additional delay and thank you for understanding during these difficult times.

Royal Mail: www.royalmail.com/coronavirus
DPD: www.dpd.co.uk/covid-19-bulletins

Last Updated 07/09/2020