COVID-19 CORONAVIRUS UPDATES

Farlows continues to monitor government advice in relation to the current pandemic.

PALL MALL STORE - TEMPORARILY CLOSED

Our Pall Mall store is now temporarily closed to ensure the wellbeing of our staff and customers and we are working remotely to ensure we continue to offer our outstanding customer service.

ONLINE ORDERING - OPEN

All our products are still available to purchase online, or by telephone on 01544 322 311, and we have stringent procedures in place to ensure our team is able to process and despatch orders safely. Our team is also available to discuss any product–related queries you may have to assist with your purchases.

Please be aware that because of these precautions our normal shipping times may be subject to delay and we may not be able offer guaranteed next day delivery.

For up to the minute information on COVID–19 we recommend that you access resources provided by the Government www.gov.uk/coronavirus and the NHS www.nhs.uk/coronavirus.

ORDER DELIVERY

Please be aware that because of reduced staff numbers, and the occasional need for team members to self–isolate, our normal shipping times may be subject to delay. Also, we may not be able to offer our next day delivery service at all times, if this service is available it will show as an optional upgrade during the checkout stages.

Additionally, our couriers also have policies in place to ensure safe delivery and there may be delays with service that are beyond Farlows‘ control. Please refer to their latest updates below.

Stay up-to-date with our couriers latest information at:

Royal Mail: www.royalmail.com/coronavirus
DPD: www.dpd.co.uk/covid-19-bulletins
UPS: www.ups.com/gb/en/about/news/important-updates.page

If you are an overseas customer, please note that all parcels may be subject to additional delays. This is due to the fact that all parcels are being collected and stored at central depots until there is enough volume of shipments going to the designated country to make it viable. We apologise for this additional delay and thank you for understanding during these difficult times.

Last Updated 27/01/2021