Farlow are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at
info@farlows.co.uk
Our Contact details:
Farlow Store
9 Pall Mall, London, SW1Y 5NP, United Kingdom
Phone: 0207 484 1000
Fax: 0207 484 1002
E-mail: info@farlows.co.uk
VAT Registration Number 762446520
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. All orders are subject to availability of stock. Sometimes we may have to cancel your orders if we are out of stock of items which are discontinued.
Our acceptance of an order takes place on dispatch of the order, at which point the contract will be made and your account will be charged.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
We deliver your order right away. We will normally send your order to you in 3-4 business days. International orders are generally received in under 6-10 days.
If your item is not in stock, we will back order for you. You will only be charged for your backorders when they are sent (no postage is charged on backorders)
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site.
We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee.
If you need to reach us, please email us on
info@farlows.co.uk our Web Order Helpline is: 01544 322 317.
Alternatively Contact Farlows Store on 0207 484 1000 (International +44 207 484 1000) or fax us on 0207 484 1002 or write to us at Farlows Ltd, 9 Pall Mall, London SW1Y 5NP United Kingdom
Farlow do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:
- Take and fulfill customer orders
- Administer and enhance the site and service
- Issue a unique identifier (e.g. customer login)
- Monitor customer account status beyond that required for individual purchases
- Only disclose information to third-parties for goods delivery purposes
We will gladly exchange or refund your unused purchase if you return it within 14 days from the date of purchase with an original receipt or gift receipt.
Unused or defective merchandise may be returned to:
Farlows
Winforton
Hereford
HR3 6SP
Please contact email us on info@farlows.co.uk or call on +44 (0)1544 322 317 before returning any item. If items are returned without prior agreement you may not be refunded upon receipt of the return. Exchanged goods may incur a further postal charge.
On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
